Snow removal
Your selected areas
Only the surfaces and add-ons selected in your agreement are included. The season runs November 1 through March 31. Choose monthly payments in advance on the first of each month, or pay the five-month total before November 1. Months without qualifying snowfall remain part of the fixed season. October and April clearing requires a separate request and confirmation and is billed at one-time rates plus applicable surcharges. One-time visits are payable on completion.
Visits and weather
Monthly service is automatic at your selected trigger. One clearing is provided per storm event, including multi-day storms. More than 12 inches in a storm incurs one additional one-time charge. Weather, safe access and housing quiet hours can affect timing.
Preparing your property
Move vehicles and loose items out of the clearing areas, mark hidden obstacles, unlock required gates and secure pets indoors. Missed access can make a visit billable even if it cannot be completed.
Ice and damage
Clearing snow does not guarantee an ice-free surface. Monitor conditions between visits. The agreement contains damage-reporting deadlines, exclusions, a liability cap and indemnification terms. Read these in full before accepting.
Cancellation
Monthly plans require 14 days’ written cancellation notice. One-time visits require at least 4 hours’ notice before the service window. The full agreement sets out refund calculations, access failures and termination rights.
Photos
Completed work is photographed for service documentation. You can opt out of marketing use in writing without affecting your service.
Other services
Lawn pricing includes bagging. An overgrown / first-cut upcharge may apply and is discussed before work. Pet waste cancellations require 48 hours’ notice. New pet waste plans include a $20 administrative fee waived on renewal. Confirm service scope, access and price with Luke before work begins.
Call or text 540-446-8572 with questions.